Cancellation Policy
Cancelling your order
You can cancel your order free of charge any time before it is dispatched. Most orders are dispatched within 1 to 2 working days, so please write to us as soon as possible.
How to cancel
Contact us through our Contact Us page with your order number and the word "Cancel". We will confirm the cancellation by email or SMS.
After dispatch
Once an order has been dispatched, it can no longer be cancelled. You can still return it within 7 days of delivery under our Refund & Return Policy, as long as the socks are unused and unwashed.
Refunds for cancelled orders
- Prepaid orders: the full amount is refunded to your original payment method within 5 to 7 working days.
- Cash on Delivery orders: no payment is taken, so nothing needs to be refunded.
Cancellations by Nuziva
In rare cases we may have to cancel an order, for example if an item is out of stock, your pincode is not serviceable, or we cannot verify the order. If this happens we will let you know, and any amount you paid will be refunded in full.